Refund policy

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Refund & Reprint Policy

If you receive a damaged product or encounter a manufacturing error, we offer a free reprint or refund. Please contact us within 14 days of receiving your order, and follow the guidelines below to help us process your request promptly:

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📝 What to Send

Please include clear photos (or videos where applicable) based on the issue:

• Print Quality Issue
  A photo of the product laid flat where the full design and issue are clearly visible in one frame.

• Print Placement Issue
  A photo of the product laid flat with a ruler or measuring tape showing the incorrect placement.
  Note: DTG, DTF, and AOP items have a placement tolerance of ±0.5".

• Wrong Print Area
  A photo showing both sides of the item, folded in a way that clearly displays the incorrect print location.

• Wrong Product Received
  A photo of the item you received, with the size tag clearly visible.

• Incorrect Product Details (size, brand, color, quality)
  A photo showing the design and issue (e.g., incorrect tag or sizing) clearly in one frame.

• Sizing Issue (Manufacturer Defect)
  A photo of the product being measured on a flat surface according to our size chart, where both the print and the measurement are visible.
  Note: Tolerance is ±1” for most adult garments and ±0.5” for baby clothing.

• Electronic Device Defect
  A video or photo clearly showing the defect, along with any troubleshooting steps being attempted.

• Shipping Damage
  A photo or video showing the damaged product, packaging, and printed design — all clearly visible.

If multiple products with the same design are affected, please include an additional photo or video where all affected items are shown together in one frame.

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How to Start a Claim

To request a refund or reprint, please contact us at:
customerservice@amoriv.com

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Please Note

We do not accept returns or exchanges in the following cases:

• The wrong size or color was ordered

• The order was placed by mistake or due to a change of mind

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